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Expanded global organization strengthens customer implementation, account management and the value customers realize from Avenir

DENVER, Oct. 15, 2026 /PRNewswire-PRWeb/ -- ., a leader in corporate travel management, today announced the appointment of as Chief Customer Success Officer. Stone will lead an expanded global Customer Success organization, reinforcing Direct Travel's investment in helping customers launch, manage and improve their travel programs, including those using Avenir, its intelligent travel management platform.

Under Stone's leadership, customers will benefit from closer coordination between the teams that design, implement and manage their travel programs. The expanded organization will help customers navigate implementation, support traveler adoption and improve program performance over time, combining consistent support across regions with local expertise.

"Our customers need a partner that understands their goals and stays engaged as their travel programs evolve," said Christal Bemont, CEO of Direct Travel. "As we bring Avenir to more customers around the world, we are investing in the expertise and support that help them realize its value, from a well-managed implementation to proactive account management. Ann Marie brings deep experience in both, and her leadership will help us deliver a connected, consistent customer experience globally."

Stone brings 35 years of corporate travel and leadership experience to the role, most recently serving as Direct Travel's Senior Vice President of Client Implementations. Before joining Direct Travel, she spent five years leading global Customer Success operations at American Express Global Business Travel. Earlier in her career, she spent more than 20 years at CWT, holding senior leadership roles in customer management and global program management and overseeing major client portfolios and large global teams.

"Our customers need us to understand both their global objectives and the realities of operating in individual markets," said Stone. "A successful implementation is the foundation. From there, our global operations teams deliver the exceptional support Direct Travel is known for while the Customer Success team helps our clients make informed decisions and adapt their programs as priorities change. Bringing our expertise together globally will help us provide that continuity and ensure each customer's goals remain central to the work we do."

About Direct Travel, Inc.

Direct Travel is one of the world's largest travel management companies, focused on delivering exceptional, innovative solutions to every client and traveler. With a long history of proven market expertise, we blend advanced technology, superior service and expert insight to drive tangible value and meaningful savings across Corporate Travel, Leisure Travel, Meetings & Events and specialty travel businesses.

Through Avenir, our next-generation platform developed with leading technology partners, we provide the industry's broadest inventory and a modern, real-time shopping experience that empowers travelers and simplifies program management. What truly sets us apart is the human care behind the technology, delivered by an experienced, passionate team dedicated to anticipating needs and delivering exceptional service at every step.

For more information about Direct Travel, visit

Media Contact

FINN Partners, Direct Travel, 1 303 945 9764, [email protected],

SOURCE Direct Travel